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Troubleshooting - Space Engineers
Troubleshooting related to Space Engineers only.
Failed to download mods or the server is stuck in starting.
If your server Space Engineers or Medieval Engineers is stuck in starting (you will see this if when you hover over the Quick Action menu and it has been saying ONLY Kill Server for more than 20 minutes. Please follow the below steps. This method can also resolve the "Failed to download mods" error. Login to your control panel and in the Quick Actions list, click on Kill Server Click on File Manager Right click → Edit (or select and then click the edit button) on `Space
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Space Engineers server not showing up in-game
Usually a server will not show up in-game if there is an outdated mod (one that has not been updated for the latest version of the game), or an otherwise broken mod installed on the server. To fix the issue, you will need to go through the mods using trial and error to locate the problem mod by removing them until the issue is resolved. Once the problem mod/s have been found you can remove them from the server and notify the developer of the issue. We recommend you do this on a test map, an
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Unable to login to the Space Engineers control panels
We have a 12 hour setup guarantee. All orders will be completed in this time frame although usually it is within the 1-2 hour range. This is advised on our website and any order confirmation you receive from us. Once your setup is complete you will receive an email from us containing information for your login.
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Clicking save in the game configuration does not save and How to get correct block ID for block limits.
If you are unable to click save in the game configuration, most of the time this is caused by an incorrectly set block limit. If you have tried to set block limits for modded blocks, its likely you have not got the correct block id. To fix it: Make sure the server is stopped Go into the file explorer and right click edit the SpaceEngineers-Dedicated.cfg file Scroll down until you find where the block limits are, remove the ones that you have added, you must remove the whole code
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SE crash with error: Attempted to read or write protected memory
This error and crash is related to your world for Space Engineers. It can be caused by many things in your world. We have created this article to advise on the common occurrences. Torch. Turning this off can make your server stable again and stop the crash happening. Try restoring a backup Try removing or reverting any changes that were done when the crash started happening Starting a new map in all occurrences will fix the issue. You can then blueprint / copy over your ships /
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Control panel "Already Logged in"
If you get this error, please follow the below steps: Go to the home page. (nothing after the / ) Click "Servers" on the right bar This may now show your servers, if it does not: Click Login at the top right Enter details and click login. That will then log you in without error.
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Have not received your server details after order
Please note, we do not offer instant setup for Space Engineers. We have a 12 hour setup guarantee after cleared payment. However in most cases, your server will be setup much quicker, usually within 1-2 hours. Please ensure you check your spam or trash folders. If the email is in there, please set us as a safe and trusted sender. If your email is not in there, please ensure your payment has gone through and wait up to 12 hours before contacting us.
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Planets have disappeared or can not be seen
The chances are you have recently enabled Torch to utilise the functions this 3rd party tool provides. However may have come across your planets being hidden or have disappeared. This is due to a settings in the Torch - Essentials plugin. Client Join Tweaks and Async Join Disable these settings and re-login to the server to have planets show up as normal.
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Its been 12 hours and I Haven't received my order details.
Please check your spam folders. If you find it in there, be sure to set us as a safe/ trusted sender. If its not in spam, please ensure you are looking in the email inbox that you registered with, when ordering. If you find it to be different, please check that spam box as well. If you still cant find it, please submit a ticket or catch us on live chat
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