Articles on: Troubleshooting - General

Connection Timeout when Connecting to a Modded ARK: Survival Evolved Server

When connecting to your own, or any ARK: Survival Evolved server that has mods installed, you may experience a connection timeout. This is due to the mods downloading to your PC through Steam and the connection has timed out due to it taking to long. Generally a server with lots of large mods is where you notice this more.

If you check your Steam client you should still see the last mod downloading. Depending on the mod size you should wait for this to complete prior to re-attempting to join.

We always recommend downloading ALL mods prior to joining a modded server to prevent the issue completely.

To fix the issue:

We always recommend downloading ALL workshop mods for your server PRIOR to joining it.
Find each mod in the workshop directory in the Steam client from outside the game and install them.
Open the game and let the game complete installation. You can see all mods installing in the bottom right hand corner.
Installing 2 mods (Mod Name..)
Once all mods have completed install, join your server.

It is important to mention this is only related to joining a modded server where mods are causing the issue. If you are having true connection issues due to your connection you should contact our team who can help diagnose this.

Other reasons a connection time out could occur.

Your client is taking too long to connect.
Your connection to your server is poor. (High ping)
Your server has crashed and is not join-able.
Bad settings/Mods. Usually result in a crash as mentioned in previous point.
Many other variables.

We are always on hand if you experience issues, simply get in touch with our support team who will are happy to help.

Updated on: 13/01/2020

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